FAQ

Frequently Asked Questions

1. Where does Oppis ship?

Oppis ships to available destinations shown during checkout. Shipping availability may vary by product and destination.

2. How long does shipping take?

Most orders may arrive within approximately 7–15 business days, depending on the product, destination, carrier, and fulfillment location.

Please check the shipping information provided during checkout for the most relevant estimate.

3. How long does order processing take?

Orders are generally processed within 1–3 business days.

4. Will I receive tracking information?

Yes. When tracking is available, we will provide tracking information through your order email or order details.

5. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at support@oppis.store.

Cancellation may not be possible once the order has entered fulfillment or been shipped.

6. Can I return my order?

Generally, eligible products can be returned within 30 days of delivery, subject to our Return & Refund Policy.

7. What if my product arrives damaged?

Contact support@oppis.store with your order number and photos of the damaged product and packaging.

We will review the situation and provide an appropriate solution.

8. What if I receive the wrong product?

9. How do I request a refund?

Email support@oppis.store with your order number and the reason for your refund request.

10. How long does a refund take?

Once approved, refunds are generally sent to the original payment method. The time for the funds to appear depends on your payment provider or financial institution.

11. What payment methods do you accept?

Available payment methods are displayed during checkout and may include major credit/debit cards and other payment methods supported by our payment providers.