Refund policy

Last Updated: September 12, 2026

At Oppis, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging, where applicable.
You must provide your order number or proof of purchase.
The return request must be submitted within 30 days of delivery.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any product-specific return restrictions will be stated on the product page.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:

Email: support@oppis.store
Phone: +1 213-419-5580

Please contact us as soon as possible after receiving the order and include your order number and photographs of the item and packaging when applicable.

We will review the issue and, where appropriate, offer a replacement, reshipment, or refund.

Return Shipping

Unless the return is due to an error on our part, the customer may be responsible for return shipping costs.

If the product arrives damaged, defective, or incorrect, Oppis may provide an appropriate return or replacement solution at no additional product cost.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Non-Delivery / Lost Orders

If your order is not delivered within the applicable delivery timeframe, please contact us. We will investigate the shipment and work with the carrier or fulfillment provider to resolve the issue.

Where applicable, orders that cannot be shipped as promised may be cancelled and refunded in accordance with applicable law.